Return and Refund Policy
We accept return requests within 60 days of delivery. To start a return, email support@rootevia.com with your order number and reason for return before sending anything back. We will provide return instructions and the authorized return address.
Eligibility
Items must be returned with the product, bottle, and original packaging and must not be substantially used or damaged after delivery. Returns sent without prior authorization may not be accepted.
Damaged, defective, or incorrect orders
Contact us within 7 days of delivery and include photos. If we confirm the issue, we will arrange a replacement or refund and cover reasonable return shipping when a return is required.
Return shipping
Except for damaged, defective, or incorrect orders, customers are responsible for return shipping. Original shipping charges are not refundable.
Refunds
We will inspect the return and notify you of approval. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional processing time. If 15 business days have passed after approval, contact support@rootevia.com.
Cancellations
Email us as soon as possible. We can cancel or change an order only before it enters fulfillment. Once an order ships, this return policy applies.
This policy does not limit any rights provided by applicable law.