Terms of Service
Overview
This online store is operated by Rootévia. Throughout the site, “we,” “us,” and “our” refer to Rootévia. By visiting our site or purchasing from us, you agree to these Terms of Service and to the policies linked on this store. If you do not agree, do not use the site.
Store use
You must be at least the age of majority in your jurisdiction, or have permission from a parent or legal guardian, to place an order. You may not use our products or services for an unlawful purpose, interfere with the store, transmit malicious code, scrape the store without permission, or violate the rights of others.
Products and information
We make reasonable efforts to display product descriptions, ingredients, images, colors, pricing, and availability accurately. Screens and devices may display colors differently. We may correct errors, update information, limit quantities, or cancel an order affected by an error. Product packaging or presentation may change while the core product remains as described.
Health and product-use notice
Rootévia hair oil is a cosmetic product and is not intended to diagnose, treat, cure, or prevent disease. Product information on this site is general information and is not medical advice. Review the ingredient list before use, patch test when appropriate, avoid contact with eyes, stop use if irritation occurs, and seek advice from a qualified professional if you have a medical condition, allergy concern, are pregnant or nursing, or are unsure whether the product is suitable for you.
Orders and payment
An order is an offer to purchase. We may accept, decline, limit, or cancel an order for legitimate reasons, including suspected fraud, pricing or inventory errors, payment failure, or shipping restrictions. You agree to provide current, complete, and accurate billing, shipping, and account information. Prices and promotions may change before an order is accepted. Taxes, shipping charges, and the final order total are shown before payment where applicable.
Shipping, returns, and refunds
Our Shipping Policy and Return and Refund Policy form part of these Terms. Shipping estimates are not guarantees. Risk of loss and title pass as required by applicable law. Nothing in these Terms limits non-waivable consumer rights.
Intellectual property
The store design, text, graphics, product names, logos, photographs, videos, and other content are owned by or licensed to Rootévia and are protected by applicable intellectual-property laws. You may use the site for personal, non-commercial shopping only. You may not copy, reproduce, sell, distribute, or exploit store content without written permission.
Reviews and submissions
If you submit a review, photo, comment, idea, or other content, you confirm that you have the right to submit it and that it is accurate, lawful, and does not infringe another person’s rights. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, and display that content in connection with operating and promoting Rootévia. We may remove unlawful, misleading, abusive, or irrelevant submissions.
Third-party services and links
Shopify and other service providers help us operate the store, process payments, deliver orders, analyze performance, and provide related functionality. Third-party services and websites have their own terms and privacy practices. We are not responsible for third-party content or services outside our control.
Privacy
Our collection and use of personal information is described in the Privacy Policy published on this store. By using the store, you acknowledge that information may be processed by Shopify and service providers as needed to provide the service, subject to applicable privacy law.
Disclaimer and limitation of liability
To the fullest extent permitted by law, the site and services are provided on an “as available” basis. We do not promise that access will always be uninterrupted or error-free. Rootévia is not liable for indirect, incidental, special, punitive, or consequential losses arising from use of the site or products where such exclusions are permitted. Our total liability relating to a purchase will not exceed the amount paid for that purchase, except where applicable law requires otherwise.
Indemnity
To the extent permitted by law, you agree to indemnify Rootévia for third-party claims caused by your unlawful use of the store, your violation of these Terms, or your infringement of another person’s rights.
Changes and termination
We may update these Terms by posting the revised version on this page. Changes apply from the stated or posted effective date and do not reduce rights already earned under applicable law. We may suspend or terminate access for misuse of the store.
Severability and waiver
If a provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver of that right.
Governing law
These Terms are governed by the laws applicable to the business operating Rootévia, without limiting any mandatory consumer protections that apply where you live.
Contact
Questions about these Terms may be emailed to support@rootevia.com.
Last updated: August 4, 2026.